Deliveries - Ts & Cs
Deliveries
Local deliveries are made between 8,30 am and 5.30 pm seven days a week, we guarantee to deliver your selected order on the requested delivery date, to avoid problems / delays, please ensure your order contains the full name of the recipient/s, the correct address, an accurate postcode and if possible their telephone number, together with your name and a contact telephone number and / or email address.
We cannot accept responsibility for late or non delivery if an inaccurate or incorrect delivery address is supplied.
&If the recipient is not available when we deliver your order will be left with a neighbour, in a secure area or returned to our shop, we will always leave a card to advise the recipient the time and date when we tried to make the delivery and where the delivery was left or, has been returned to our shop.
If the delivery has been returned to our shop we will waite to be contacted by the recipient to arrange re-delivery or customer collection, please note that re-delivery may not be possible on the original delivery date.
OnLine Orders
All Online funeral orders must be received at least 48 hours prior to the requested delivery time and date to ensure we have time to prepare your floral tribute, for large orders please telephone Four Seasons Florist, Funeral Tribute Service, 01942 523 122 to place your order with a member of our dedicated florists. When sufficient lead in time has been received we guarantee floral tributes will be delivered on the requested date / time.
Delivery Charges
Our standard delivery charge of £4.00 is for local deliveries only within 10 miles of our shop premises, orders for delivery outside of this area will be charged accordingly and will incur our costs in carefully packing the item and additional charges incured by the use of a courier. You may be contacted by a member of our staff if an additional delivery charge is applicable to your order.
Peak Period Deliveries
During peak periods, Christmas & New Year Holidays, Valentines Day, Mothers Day, Easter, Fathers Day, we deliver between 8 am and 7 pm on the requested delivery date, during these periods we are unable to accept specific delivery times for morning or afternoon.
Special Delivery Conditions
These conditions apply to certain locations such as Hotels, Hospitals, places of work where a 3rd party is involved, the signature of the person accepting the delivery will be proof of delivery and completion of the order.
Product Substitution
On occasions a particular flower variety may not be available, we therefore reserve the right to substitute flowers, plants, packaging and sundry items for another, if we have to substitute we will ensure the the substituted item is 1. Of superb quality. 2. The value of the substituted item will be equal to, or greater than, the value of the original product. 3. The utmost care will be taken to maintain the overall effect of the design. 4. Certain flowers and plants may be delivered in bud to ensure longer life.
Guarantee
We guarantee that every order delivered by Four Seasons Florist will be of good quality, in good condition and to the full retail value prevailing for goods and services in our shop on the delivery date.
All orders purchased On Line are covered by the foregoing guarantee.
Our guarantee / conditions do not affect the statutory rights of the customer or recipient in relation to quality, fitness or description of the goods supplied.
Any complaints or dissatisfaction must be notified to us within 24 hours of the delivery being made.
